If you're a new customer or your company has recently changed the way you sign in to Greenhouse (e.g. integrated Greenhouse with Okta), we may need to re-configure your Greenhouse integration.
Check your URL when you sign into the Greenhouse website. If your URL isn't app.greenhouse.io, there's a good chance we need to update your Greenhouse subdomain. Email firstname.lastname@example.org with your Greenhouse URL and we'll get you set up.
I uploaded a prospect Greenhouse, but can't see their Greenhouse profile
This may be a permissions issue. If you uploaded a prospect to Greenhouse without a job, you may not have permission to see or manage that prospect.
Contact your Greenhouse admin and ask them if you have permission to "manage unattached prospects"?