This article walks through how ZenSourcer's Automatic Greenhouse Email Sync works and when we
How the Email Sync works
ZenSourcer has built an integration with Greenhouse that allows us to sync emails to Prospects and candidates to the candidate's activity feed in Greenhouse.
We recommend mentioning this to the whole team, since all private communication with candidates will start getting written to the Greenhouse activity feed as public notes, visible to everyone with access to that candidate in Greenhouse (usually including the candidate’s interviewers).
What emails are synced to GH
Our logic for deciding which emails to sync is pretty complicated, but to summarize the most common cases:
- Emails sent or received in the past will not be synced.
- If you source a candidate in ZenSourcer, then all email threads you are on with that candidate will get synced.
- If anyone on your team sources a candidate in ZenSourcer and is on the Greenhouse Hiring team, email threads from those people to the candidate will sync to the activity feed.
We automatically send a ZenSourcer Bot email for any thread that is being synced with Greenhouse, as a reminder that the thread is being synced.
Pausing email sync for a candidate
You can pause email sync for a candidate by looking at the threaded ZenSourcer Bot email and pressing the 'link' to stop the sync. This will only work for the individual candidate and not for everyone you email.
If you would like to turn off ZenSourcer automatic email sync to Greenhouse, talk to your ZenSourcer team admin.
Have questions about ZenSourcer's Automatic Email sync to Greenhouse? Feel free to reach out to the ZenSourcer team by emailing us directly at firstname.lastname@example.org or press "Chat with Us" in the ZenSourcer home page.